Aurigo Software Technologies is looking for motivated individuals to join us as Customer Support Analyst Interns for a 6-month internship program, with the potential to transition into a full-time role based on performance.

This is a unique opportunity to work closely with our product and engineering teams, assist enterprise clients, and gain real-world experience in delivering world-class customer support for a leading capital project management solution.

Primary Responsibilities:

• Review and respond to customer tickets promptly, classifying them based on priority.
• Troubleshoot and resolve critical issues independently or with the sustenance team, ensuring minimal turnaround time.
• Work with internal teams to address non-critical issues efficiently.
• Ensure tickets contain all necessary details for developers to resolve issues.
• Communicate ticket status, expected turnaround times, and resolutions to customers.
• Track and prioritize issues across multiple projects, escalating risks as needed.
• Identify recurring issues and contribute to root cause analysis and resolution.
• Ensure accurate defect classification and documentation to support efficient resolution
• Maintain compliance with SLAs and escalate when at risk.
• Define severity and priority for defects, sharing updates with relevant stakeholders regularly.
• Assist in identifying recurring issues and provide insights for continuous improvement in the support process
• Provide clear reports on ticket trends and system issues.

Desired Skills and Experience:

• Bachelor’s degree in engineering or a related field.
• Required to work in the US time zone

Why Aurigo?

• Join a mission-driven, fast-growing SaaS company trusted by 300+ agencies managing over $300B in capital programs.
• Work with a supportive team and make a real impact on infrastructure that improves communities.
• Recognized as one of the Top 25 AI Companies of 2024 and a Great Place to Work.