Position Title: Customer Support Administrative Assistant

Position Summary

Assist Customer Support team and management with administrative functions and tasks. Must be able to work under pressure, multi-task and handle confidential matters with discretion.

Primary Functions

• Complete customer forms
• 3 rd Party Payer Accounts
• 3 rd Party Inspections
• Removals
• Reinstalls
• Configuration Changes
• Confirmation calls for all appointments at 48 hour and 24 hours
• Clearing voicemails and returning calls
• Reads and routes incoming mail
• Assist in organizing accident/incident folders
• Call transcriptions for accident/incident report investigations
• Create and post outgoing letters
• Out of Specification Usage
• Full and Final Settlement
• Contact Request
• Gratis Extension
• Package and post
• Orthopedic Cushions
• Welcome Packs
• Quick User Guide Posters
• Order Amendments
• Refund Requisitions
• Tracking Customer Relations emails
• Makes copies of correspondence or other printed materials
• Prepares outgoing mail and correspondence, including e-mail and faxes
• Book operations travel as needed (back-up)
• Projects and reports assigned by management
• Observes all health/safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
  
  

Skills

• Proficiency with computers, Word, Excel and Powerpoint
• Proficient typing skills
• Analytical Thinking
• Ability to handle and prioritize multiple tasks
• Communication skills
• Interpersonal skills
• Organization and planning skills
• Extreme attention to detail
• Should possess good reading skills and have a clear speaking voice; Capacity for listening, dealing with confrontation, and overcoming objections.
• Customer-centric mentality.
  
  

ATTRIBUTES

• Ability to apply analytical and critical thinking
• Professional communication
• Ability to work and contribute to a positive team environment
• Adaptability
• Ethics
• Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
• Excellent verbal and written communication skills.
• Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change.
• Works with integrity and ethically; supports organization’s culture, goals, and values.
• Adheres to work schedule.
  
  

Education / Experience

High school diploma or general education degree (GED); or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

The employee must occasionally lift and/or move up to 10 lbs

Regularly required to sit, talk, or listen; occasionally required to stand.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

NOTE: This job description is not intended to be all-inclusive.