San Francisco, California (Remote)

Full Time

Onboarding Prospective Customers

Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly

Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper

Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)

Expansion of Existing Accounts

Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner

Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences

Drive expansion revenue of existing accounts in your pipeline (increase MRR)

Internal Team Processes

Document best practices, creating templates for customer engagement at key milestones for various user personas

Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed

Screening Questions – Explain in detail for below questions.

Full Name

Degree Major with University and Completion year?

Total experience as Customer Success Manager?

Total experience with customer facing role at a B2B SaaS company (early stage is preferred)?

Total experience with worked on large/enterprise level accounts?

Total experience with Accounting/finance experience is preferred; interest in learning the space?

Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce?

Total experience with navigate and teach customers about complex software products?

Are you Interested in working at a startup and taking on additional responsibilities ?

Contact Number

E mail Id:

LinkedIn Id

Full Address (Street, City, States, Zip Code Required)

Notice period: (in weeks):

Current Work Authorization Status

Expected Salary?

Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?