ABOUT RINSE

Rinse (www.rinse.com) is building the first and largest national brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of smart scheduling, best-in-class quality, and a strong technology backbone. And, Rinse is now taking this best-in-class end-consumer product and focusing on the needs of Business customers. This start-up within a start-up presents a unique opportunity to play a foundational role in building a new product and service offering in a successful growth-stage start-up.

We launched in 2013 and are currently in SF, LA, DC, Chicago, Boston, New York, New Jersey, Seattle, Austin, and Dallas, with plans for national expansion. We have created a service our customers love and a business model that actually works. Rinse is backed by leading investors and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you!

IN THIS ROLE, YOU WILL…

• Be there from the beginning of the account to serve as the primary point of contact for our B2B Customers, understanding their needs and collaborating cross-functionally to find the best solutions to set them up for success.
• Work with senior management to build a repeatable and scalable Customer Success program.
• Build and maintain strong relationships, fostering long-term partnerships.
• Keep accurate records of ongoing partnerships, ensuring services are delivered as expected.
• Develop a deep understanding of our products and services to provide personalized assistance to clients.
• Collaborate with internal teams, including Sales, to ensure we’re constantly improving our products and services. This includes identifying upsell and cross-sell opportunities and communicating them to the Sales team.

AS THE IDEAL CANDIDATE, YOU…

• Have 4+ years of experience in a client-facing, customer success role.
• Possess excellent verbal and written communication skills, with a talent for quickly building trust and relationships.
• Thrive in fast-paced environments and can easily grasp complex operational systems.
• Are a self-starter who takes initiative and works well both independently and as part of a team.
• Have strong critical thinking and problem-solving skills.
• Have experience with GSuite, Slack, and Kustomer (or other CRMs).

WHY WORK AT RINSE…

• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, 401k plans, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

Salary range: $90,000 - $120,000

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