We are looking for a Customer Success Manager (CSM) to join us in Tokyo. As a subject matter expert of our Risk Intelligence solutions post-sale, you will be supporting the customer experience and driving successful customer lifecycle management for the Japan market.

You will be working in a diverse environment and collaboratively engaging with your customer’s key business decision makers and end-users. As a CSM, you are a trusted advisor and you will help build and highlight value from our solutions to help our customers achieve their business goals.

Role Responsibilities

• Develop and implement customer success strategies for the Japan market to drive successful customer retention and identify growth opportunities.
• Be a workflow expert and deliver highly engaging customized product training based on customer use case/workflow to ensure the adoption of the Risk Intelligence solutions purchased and ongoing stickiness.
• Play a key role in liaising with a network of experts across LSEG to elevate the customer experience.
• Develop strong customer relationships and build expertise of your assigned customer portfolio.
• Proactively identify and articulate any risk and growth indicators via tracking of available metrics to track customer health.
• Partner with Sales and Account Management teams with a focus on adoption, expansion, and renewals.
• Provide insights to Customer Proposition, Leadership and Product Management teams around industry trends, key drivers, market themes etc. to drive the voice of the customer for our Japan business.
• Participate in industry events alongside the team to foster networking, brand presence, and stay up to date on industry trends.
• Deliver regular business reviews with C-Suite and senior leaders, clearly demonstrating the value of LSEG solutions and providing customer ROI.
  
  

Experience And Qualifications Required

• Business proficiency in verbal and written Japanese and English required.
• Bachelor’s degree or equivalent work experience.
• 2-3 years of work experience in customer success/customer relationship experience or consulting role.
• Good understanding of Risk and Compliance and screening due diligence workflow in financial services and institutions are desirable.
• Strong problem-solving skills and the ability to map a customer’s business process to product capability.
• Excellent communication and presentation skills (verbal and written) with ability to flex style depending on audience (C-Level / Leadership / Internal Stakeholders)
• Self-motivated, meticulous, and able to thrive in a fast-paced environment.
• Previous experience in World Check solutions and/or experience in other screening solution is a plus.
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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