We are waiting for your applications for our client's technology startup team located in Chicago, the United States.

We’re looking to hire our first Customer Success Manager who will play a critical role in enhancing the customer experience, building strong relationships, and driving long-term success for our users. If you thrive in a fast-paced, collaborative environment and are passionate about making a difference, we’d love to meet you!

(Remote - the United States)

Responsibilities

• Creating clear and informative guides to empower our users to utilize our product effectively.
• Delivering top-quality assistance via Intercom and email, ensuring customer inquiries and issues are resolved promptly and efficiently.
• Oversee the onboarding process for new customers, ensuring they have a seamless experience and fully understand how to leverage our product's features.
• Encouraging satisfied customers to participate in our referral program and oversee the entire referral process.
• Assisting customers in transitioning from monthly to annual plans when appropriate. Develop strategies to promote plan upgrades that align with customer goals.
• Reaching out to contented users to solicit reviews on platforms like G2 and Capterra to enhance our online presence.
• Collecting and communicating customer feedback to our internal teams to drive product improvements.
• Building and nurturing a community around our product through social media and events.
• Building and optimizing processes and systems to streamline customer success operations and improve efficiency.
• As the company scales, prepare to hire, train, and manage a customer support and success team.

Qualifications

• 2+ years of experience in Customer Success, client-facing consulting (experience with SaaS companies is a strong plus)
• Exceptional communication and presentation skills, with the ability to build and maintain strong customer relationships while effectively managing multiple tasks at once
• Experience working with and managing stakeholders and customers.
• Team player, with good interpersonal skills.
• Knowledge of the analytics market and data infrastructure.

Compensation: 60K -70K Dollars / yearly