Customer Success & Implementation Specialist – ReferPro

Location: Lehi, UT - In office

Employment Type: Full-Time

ReferPro is the leading referral automation platform for service businesses. We help companies turn word-of-mouth into revenue by making referrals effortless. We’re growing fast and looking for a Customer Success & Implementation Specialist to ensure our customers thrive with ReferPro.

What You’ll Do

As a Customer Success & Implementation Specialist, you’ll be the primary point of contact for onboarding new customers, driving adoption, and ensuring they get maximum value from ReferPro.

Onboarding & Implementation

• Guide new customers through setup and onboarding, ensuring a seamless launch.
• Customize referral programs to fit each business’s needs.
• Train users on how to use ReferPro effectively.

Customer Success & Retention

• Proactively engage with customers to maximize product adoption.
• Monitor customer health metrics and drive retention.
• Provide exceptional support, resolving issues and answering questions.

Product Expertise & Customer Insights

• Collect feedback to improve product features and customer experience.
• Work closely with sales, product, and marketing teams to drive continuous improvement.
• Help refine customer success processes as we scale.
  

What We’re Looking For

• Ideally some experience in Customer Success, Implementation, Account Management, or Support (preferably in SaaS).
• Strong communication and problem-solving skills—you enjoy helping customers succeed.
• Experience with or ability to learn Hubspot, Monday, and set up customer integrations.
• A proactive, detail and process oriented attitude.
• The ability to work cross functionally with sales and product teams.

Why Join ReferPro?

• Fast-growing startup with a game-changing product in the service industry.
• Make a real impact—your role will directly influence customer growth and retention.
• Collaborative and customer-focused team culture.
• Competitive salary, benefits, and growth opportunities.

Ready to help businesses scale with word-of-mouth marketing automation? Apply now and be part of the journey.