At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Responsibilities

• Responding to customer tickets/escalations:
• Monitor and manage incoming customer support tickets.
• Prioritize and categorize tickets based on urgency and impact.
• Provide timely and professional responses to customer inquiries and issues.
• Initial investigation/resolution of customer issues:
• Perform preliminary analysis to identify the root cause of reported issues.
• Utilize debugging tools and techniques to gather relevant information.
• Implement quick fixes or workarounds to resolve issues when possible.
• Make and update Jira tickets regarding customer issues with detail:
• Create detailed Jira tickets for unresolved customer issues.
• Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data.
• Regularly update Jira tickets with progress, findings, and resolution steps.
• Follow up with QA/Dev teams regarding customer Jira tickets:
• Collaborate with QA and development teams to ensure timely resolution of customer issues.
• Communicate customer feedback and issue status to relevant stakeholders.
• Track the progress of Jira tickets and ensure they are addressed within SLA timelines.
  

Job Requirements

• Strong troubleshooting skill set.
• Ability to diagnose and resolve complex technical issues efficiently.
• Experience with debugging tools and techniques.
• Strong analytical skills to identify root causes of problems.
• Has a mature attitude and is passionate towards learning and helping customers resolve their issues.
• Demonstrates patience and empathy when dealing with customer concerns.
• Eager to continuously learn and stay updated with the latest technologies.
• Proactively seeks out solutions and improvements.
  
  

• Comfortable working with multiple teams in a fast-paced environment.
• Excellent communication and collaboration skills.
• Ability to manage time effectively and prioritize tasks.
• Experience working in agile or cross-functional teams.
• Good knowledge in location-based technologies (Wi-Fi, BLE, and UWB).
• Understanding of how these technologies work and their applications.
• Experience with configuring and troubleshooting location-based systems.
• Familiarity with industry standards and best practices.
• Python scripting based on customer needs.
• Proficient in writing and maintaining Python scripts.
• Ability to automate tasks and processes using Python.
• Experience with libraries and frameworks relevant to the job.
• Educational Background:
• Bachelor’s or master’s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields.
  

Other Information

Working Hours: It would be a rotational shift (IST or EMEA, PST)

Travel requirements for the position: 0%

About Juniper Networks

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
  
  

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.