If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office

We are currently seeking experienced professionals to join our team in the role of Customer Solution Representative.

Principal Responsibilities

• Provide an excellent customer experience to all our internal and external customers.
• Ability to work under pressure and meet business targets on Tele sales.
• Handle challenging customers queries while delivering best in class customer service through Tele sales.
• Follow audit procedures, compliance policies and guidelines to avoid all potential risks.
• Proactively seek out opportunities to reduce costs and improve operational efficiency.
• Build and maintain good working relationships with stakeholders and support the development of a cohesive team.
• Flexibility of working extended hours whenever required.
• Maintain high level of accuracy and efficiency in tasks undertaken.
• Ability to manage time efficiently to meet demanding stakeholder expectations.

To be successful in this role, you should meet the following requirements:

• Excellent communication and interpersonal skills .
• Applicable for Sri Lankan citizens and Sri Lankan passport holders only.
• Be able to work independently under pressure.
• A proven track record of learning fast and being a great team player.
• Be able to commit to a two year Fixed Term Contract period.

When applying please submit a full resume.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.