Job Title: Customer Service/Sales Rep

Department: Operations

FLSA Status: Non-Exempt

Revision Date: 6/4/2019

Position Summary

Customer Service/Sales Reps are responsible for managing professional working relationships with all vendors and clients across the United States. This role works with our vendors to protect and preserver properties for our clients.

Essential Functions & Responsibilities

• Manage vendor and client inquires via phone, email, etc. in a professional and timely manner
• Review and audit submitted work orders to ensure completion
• Confidently negotiate costs within provided guidelines
• Assesses performance of vendors for quality assurance purposes
• Responsible for managing the timeliness and efficiency of workflow
• Posses proficient understanding of property foreclosures
• Consistently meet or exceed company goals and deadlines
• Occasionally assist with sourcing vendors to meet client needs
• Other duties as assigned