Siemens

Customer Services Manager

Federal Territory of Kuala Lumpur, MY

1 day ago
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Summary

We are seeking a highly skilled candidate with extensive hands-on experience in commissioning, troubleshooting, and servicing of LV switchgear in complex industrial / infrastructure environments. The ideal candidate must have strong expertise in commissioning and troubleshooting of ACBs, electrical Panels, i-MCC (Simocode), Soft starters, Energy Management Systems (EMS) software etc. The role demands technical excellence, quick problem-solving abilities, and a customer-centric approach to ensure minimum downtime and maximum efficiency. You will also need to have experiences in:

  • LV Switchgear Expertise: Proficient in commissioning, troubleshooting, and maintaining LV switchgear (ACBs, MCCBs, protection relays) in industrial environments.
  • Advanced Technical Skills: Deep understanding of protection relays, control wiring, interlocking schemes, and fault diagnosis in complex power systems.
  • EMS Proficiency: Hands-on experience implementing, configuring, and troubleshooting Energy Management Systems (EMS), including data collection, load profiling, and optimization.
  • Industrial Communication Skills: Strong knowledge of network validation, Profibus, and Modbus cable routing, with troubleshooting expertise.
  • Extensive Field Service Experience: 7-8 years of on-site service experience with EP products in power distribution, automation, and industrial applications, including ACB servicing (troubleshooting, firmware, retrofits).
  • Service Business Acumen: Manages service contracts, retrofits, spare parts, and repairs, driving revenue growth, analyzing KPIs, identifying service opportunities, and ensuring EHS and regulatory compliance.

Additionally, You’re Required To Have

  • Strong knowledge of PowerManager & TIA Portal:
  • PowerManager: Expertise in configuring power monitoring systems, analyzing load data, and ensuring energy efficiency.
  • TIA Portal: Proficiency in PLC programming, diagnostics, and troubleshooting of automation systems for seamless integration with switchgear operations.
  • Simocode expertise:
  • Programming, troubleshooting, and commissioning of Simocode motor management systems.
  • Ability to diagnose faults, optimize configurations, and integrate Simocode with PLC/SCADA system

You excel in

  • Electrical Engineering Degree & Extensive Experience: Bachelor's degree in Electrical Engineering and 10+ years of hands-on field experience servicing LV switchgear, power distribution products, and industrial automation systems.
  • Technical Expertise: Mandatory expertise in Energy Management Systems, PowerManager, TIA Portal, and Simocode programming and troubleshooting.
  • Problem-Solving & Independence: Strong problem-solving skills and ability to work independently under challenging field conditions.
  • Service Contract & Project Experience: Experience managing high-value service contracts, retrofit projects, and providing critical customer support.
  • Flexibility & Communication: Willingness to travel extensively, availability for emergency service calls, and excellent communication, analytical, and customer-handling skills.

In return, we offer

  • Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones  
  • Attractive compensation and benefits 
  • Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion 
  • Endless possibilities and opportunities for progression and learning

Recruitment Process

  • CV Screening    
  • A session with our recruiter to understand your motivation & your past experiences    
  • 1-3 Business Interviews 
  • Offer Stage

Discover more and come #TransformTheEveryday with us!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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