Selected Intern's Day-to-day Responsibilities Include

• Providing help and advice to customers using our organisation's products or services
• Communicating courteously with customers by telephone, email, letter, and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the customer themselves or the retail team
• Handling customer complaints or any major incidents
• Issuing refunds or compensation to customers
• Keeping accurate records of discussions or correspondence with customers
• Writing reports analysing the customer service that your organisation provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies, and standards
• Meeting with other managers to discuss possible improvements to customer service
• Learning about our organisation's products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings, and attending courses
• Using CRM Software to manage the complaint department
  
  

About Company: Delhi Duty Free Services is India’s largest travel retail operator, operating exclusive duty-free retail space at Terminal 3 of the Indira Gandhi International Airport in New Delhi. It is a joint venture between GMR Group and Aer Rianta International.

The company offers a premium shopping experience with a portfolio that includes over 100 of the world’s most renowned brands across categories such as liquor, tobacco, perfumes, cosmetics, and confectionery.