The California State Lottery is looking to fill the exciting role of a Customer Service Supervisor!

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities. Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation.

In fiscal year 2022-23, the California Lottery generated sales of approximately $9.2 billion with over $2.2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state. Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Job Description and Duties:

The Supervising Program Technician II is responsible to supervise staff that process accurate and timely payments of California State Lottery prizes. This position requires a working knowledge of the California State Lottery Act, Lottery Regulations on the variety of games offered including Draw and Scratchers® games, internal operating policies and procedures, the gaming systems and the confidential security requirements and protocols associated with the validation and payment of prizes.

This is an onsite opportunity to be part of a dynamic Lottery team to maintain an exciting, new prize payment program to enhance the customer experience for the Milpitas area!

This position requires a current Supervising Program Technician II exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Milpitas District Office. This position is not eligible for telework.

New to State candidates are hired at the minimum salary of the classification.

You will find additional information about the job in the Duty Statement.

Working Conditions

Schedule: Monday through Friday 8:00am to 5:00pm

Desirable Qualifications

• Ability to meet and deal tactfully with the public and co-workers either in person or by phone
• Supervisor or team building (lead person) experience
• Knowledge of modern office methods, equipment and general procedures
• Ability to follow direction, evaluate situations accurately and take effective action
• Organizational and time management skills
• Experience with working with Microsoft Suite
• Bilingual skills are desirable but not required

For more information about this opportunity, benefits, and instructions on how to apply -- click the Apply button.