该职位来源于猎聘 Mission Manage Customer orders to make sure order to cash timely, accurately and efficiently,provide excellent customer service to customer Responsibilities and Activities

• Processes orders from Chinese/Oversea customers, review order and reply order confirmation to customer timely
• Follow up deliveries to customers, Coordinate order advance with planning team
• Work closely with the Sales Account manager to update the forecast and reschedule the open orders timely
• Follow up the delivery in time to achieve Sales Revenue/On time delivery/Inventory Control
• Monitor and Analysis BI System (Invoiced/Delivered/Backlog/Expired/Planned) data
• Reconciliation of accounts and notify the Finance team to issue invoices, register invoices on Customer portal if needed. Support Finance team to check AR with customer
• Support to issue RGA and arrange the return/resend, and the Financial accounting issue involved
• Yearly Customer satisfaction investigation
• Back-office support to Sales Account manager
• Reports for Management--Monthly Sales Report/Weekly Sales Report
• Other job assigned by Line-manager Requirement
• College Education or above
• Good Skills of MS office, Experienced in ERP System
• Good English skills, both writing and speaking
• 2-3 years’ work experience in customer service or supply chain is preferred
• Vigorous, Full of spirit Working condition Office in Shanghai Professional skills and abilities
• Customer oriented.
• Good Customer service skills and attitude, good communication skills
• Ability to work under pressure and willing to learn
• Understand the international trade principles, including Incoterms 2020