Customer Service Specialist Needed

Celero Commerce is seeking a Customer Service Specialist to join our Customer Service team in Dallas, Texas. In this role, you’ll provide exceptional customer support and problem-solving in a fast-paced environment. Our ideal candidate is self-motivated, adaptable, and comfortable managing a variety of tasks. While call center experience is a plus, a strong customer service mindset is essential. If you're looking for an opportunity to contribute to a dynamic team and provide outstanding service, we’d love to hear from you!

Responsibilities

• Work through a phone queue and ticketing system to assist clients with payment and account inquiries.
• Troubleshoot and resolve customer requests to ensure their business can process payments efficiently.
• Provide accurate and comprehensive responses using internal systems and documented processes.
• Communicate with clients and team members regarding any updates, concerns, or necessary changes.
• Ensure all work is completed accurately and within established deadlines.
• Maintain detailed and up-to-date records within the ticketing system, ensuring proper documentation of work in progress and completed tasks.
• Stay up to date on compliance guidelines to ensure adherence to industry standards.
• Participate in job-related training, classes, and webinars to enhance knowledge and skills.
• Adhere to company policies, including safety and data security standards.
• Perform additional job-related duties as assigned.

Experience & Requirements

• Dallas, TX - based position
• 1-2+ years of professional experience in a similar customer support role; experience with merchant services is preferred.
• Self-motivated, dependable, and flexible, with the ability to work independently.
• Ability to apply broad knowledge across multiple tasks and problem-solve effectively.
• Comfortable handling a range of tasks from routine inquiries to moderately complex issues, with strong follow-through to resolution.
• Proficiency in Microsoft Office Suite and ability to quickly adapt to new systems.
• Bilingual (English & Spanish) preferred.
• Strong communication skills and the ability to work both independently and as part of a team.

Reports to: Customer Service Manager

Start date: Immediate

Employment type: Full-time; Non-Exempt

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.