Job Title Customer Service Sales Specialist - REMOTE role

FULLY REMOTE position

Reports to: CEO and Director of Operations

Revenue Size – 5- 10 million

Been in Business for 5 years, they need to hire due to growth company is having

The position is opened due to growth, business is doing well

50K – 60k on Salary Range – some wiggle room for a Rockstar

The client is still operating as a startup so please know there is NO health benefits or PTO pay at the present time, but it is something they are looking into adding as the business scales - But a request for off time will be honored with notice

Job Title Customer Service Sales Specialist - REMOTE role - DFW area candidate only will be considered

Keys:

1. Customer Service Resolution

2. Sales mindset

3. Dynamic, eager to help company grow

About Us:

We’re a fast-growing beauty brand passionate about delivering exceptional products and experiences to our customers. As we expand, we’re looking for a dedicated Customer Service Sales Specialist to join our team and become a key part of our customer experience journey.

Position Overview:

We’re looking for a proactive, reliable, and ambitious individual who thrives on solving problems and helping customers feel valued and supported. As a Customer Service Specialist, you'll be the first point of contact for our customers—answering product questions, resolving order and fulfillment issues, and ensuring a smooth post-purchase experience. You’ll also have the opportunity to grow with us, taking on more responsibilities as the company scales.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and social media in a friendly and professional manner
• Resolve issues related to orders, shipping, returns, and exchanges
• Assist customers with product questions, including how to use them and which are best suited for their needs
• Identify opportunities for up-selling or cross-selling products where appropriate
• Collaborate with fulfillment and operations teams to ensure timely and accurate order processing
• Maintain accurate records of customer interactions and feedback
• Continuously look for ways to improve the customer experience and internal processes

What We’re Looking For:

• 4+ years of customer service experience, ideally in eCommerce or Retail or CPG
• Strong written and verbal communication skills
• Reliable, self-motivated, and highly organized
• Passionate about beauty, skincare, or wellness products
• Comfortable using customer service tools and platforms (e.g., Shopify, Gorgias, Zendesk, Amazon..etc.)
• Problem-solving mindset with a positive, can-do attitude
• Eager to grow with the company and build a long-term career

Why Join Us?

• Fully remote role with flexible scheduling
• A chance to be part of a growing, supportive team
• Room for career development and advancement
• Work in an exciting and fast-paced beauty industry