Job Description

We are seeking a Patient Coordinator / Customer Service Representative to join our fast-paced, established dermatology practice. This is a full-time, in-person role with immediate availability. We are looking for someone who is customer service-focused, professional, and thrives in a team-oriented environment.

The primary responsibilities of this position include answering incoming phone calls and scheduling and confirming patient appointments. As the first point of contact for many of our patients, this role plays a critical part in creating a positive and seamless patient experience.

Position Details

• Job Type: Full-Time, In-Person
• Schedule:
• Monday–Thursday: 7:45 AM – 4:45 PM
• Friday: 7:15 AM – 3:45 PM
• Hourly Rate: $18.00–$20.00
• Annual Salary Equivalent: $37,440 - $41,600
  
  

Primary Responsibilities

• Promptly and professionally answer incoming phone calls
• Schedule and confirm patient appointments with accuracy
• Direct calls and messages to appropriate staff or departments
• Monitor and respond to secure text messages from patients
• Verify and update patient insurance cards, IDs, and required forms
• Clearly communicate patient financial responsibilities (co-pays, deductibles, self-pay)
• Process and route incoming faxes
• Support general front desk operations and assist with other administrative duties as needed
  
  

Qualifications

• High School Diploma or equivalent required
• Minimum 1 year of experience in a customer service role (medical office experience is a plus)
• Experience with Electronic Medical Records (EMR); familiarity with EMA is a plus
• Strong verbal and written communication skills, including grammar and spelling
• Professional demeanor, punctual, and able to multi-task with attention to detail in a fast-paced setting
  
  

Benefits

Available after 90 days of employment:

• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Discount
  
  

Available after 1 year of employment:

• 401(k)
• 401(k) Matching
  
  

Work Location: In person