Scope of Work{​{:}

}
• Answer phones, chats, and emails promptly and professionall
y
• Schedule th
e
• Process outbound and receive inbound calls from customers confirming appointment
s
• Process outbound and receive inbound calls from field technicians to update work order statu
s
• Modify work orders to reflect order line-item changes or deletion
s
• Cancel, Reschedule, or place work orders on hol
d
• Notate customer's accoun
t
• Make sure field technicians are following procedures correctly and document issues for escalatio
n

sMinimum Qualification

s
• Must be at least 2 years in Colleg
e
• Must have at least 1 year of BPO experience in a field service/dispatch or customer service accoun
t
• Must have good communication skill
s
• Willing to work on shifting schedule and on-sit
e

Location{​{:}

} Cebu and Gens