Position : Customer Service Representative/Call Center
Location : Tempe, AZ
Duration : 6 Months Contract
1st Shift (M-F)
Essential Job Functions
Answer incoming customer inquiries by phone and email
Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes
Determines requirements by working with customers
Utilize a customer relationship application and /or database to record activities and research product information
Provide support and assistance to the outside sales force
Handle requests for returned product
Work with other teams cross-functionally to resolve customer and sales force issues
Respond to inquiries by clarifying desired information; research, locate, and provide information
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Update job knowledge by participating in educational opportunities
Enhance client reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Works with customers to resolve issues and insure that escalations are quickly and effectively handled
Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives
Basic Skills/Competencies Required
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
Ability to be flexible in work schedule, including a willingness to work overtime as needed
Must be able to work shifts ranging from 5:00am - 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
Positive and Professional attitude
Education Required
High School Diploma
Experience Required
One (1) or more years customer service experience desired, one year Call Center experience a plus
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