Position details: Permanent position including PTO and benefits.

Fully onsite in Wilmington.

Duties

• Interact with customers by phone / email to provide information about products
• Interact with team members daily regarding customer questions/issues
• Enter customer orders obtained through email, customer portal or EDI
• Serve as first point of contact for pricing, product, and scheduling inquiries
• Build and maintain long-term business relationships with clients
• Provide prompt and accurate service

Qualifications

• High School Diploma.
• 2-3 years of Customer Service experience.
• Manufacturing industry is a plus.
• Effective communication skills both verbal and written
• Familiarity with Microsoft Office products especially Outlook and Excel
• Manage multiple priorities
• Excellent phone skills
• Accurate typing and spelling skills
• Ability to work with inventory control and order entry software