Job description

About the Company

Watermark Designs is a leading manufacturer of luxury plumbing fixtures and accessories for kitchen and bath. We have been headquartered in Brooklyn, New York for over fifty years and our elite collections have been incorporated into some of the world's most exclusive residences, hotels, and high-rises. We sell to thousands of kitchen and bath dealers across the country and have worked with world-renowned architects and designers on elite projects. Our commitment to distinctive product quality blends hands-on design, development, and cutting-edge equipment.

We value an entrepreneurial spirit and imaginative teamwork. We encourage our employees to push boundaries and to become thoughtful leaders.

About the Job

Watermark Designs is seeking a Technical Support Representative to join the organization as a member of the Customer Service Department. The Technical Support Representative will interact with our company’s customers, via email and/or phone, by addressing inquiries, troubleshooting tasks. and resolving technical issues related to plumbing, providing a high level of technical support.

Key Duties and Responsibilities

• Receive and handle requests from customers and distributors for installations, repairs and building shower systems.
• Provide technical assistance by telephone answering and emails inquiries regarding technical issues, product details, and problems they need resolved.
• Builds rapport with customers and works to ensure they receive excellent service.
• Coordinate with Sales Department and Department Managers as necessary to resolve customer issues.
• Timely communication with customer service, engineering, factory staff and customers.
• Perform other assigned tasks and duties necessary to support the technical department and our customers.
• Other related duties as assigned by manager.

Required Knowledge and Skills

• High school diploma or equivalent required.
• Relevant experience with plumbing supplies and hardware.
• Certification from technical schools in plumbing preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Professional phone manner is essential.
• Basic mathematical, analytics and diagram interpretation skills.
• Experience with Microsoft Office, Adobe, specification sheets.
• Knowledge of ERP software system preferred.
• Ability to prioritize and manage multiple responsibilities.
• Experience using basic measuring tools.

Physical Requirements

• Ability to lift and move up to 25 lbs.
• Basic understanding of products and equipment used in manufacturing.
• Must be able to remain in a stationary position for majority of workday.

Benefits:

• 401(k) Retirement Plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid time off.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have relevant experience in customer service via phone or email?

Ability to Commute:

• Brooklyn, NY 11207 (Required)

• Work Location: In person