Description We are looking for a Customer Service Representative to join our team in Washington, District of Columbia. This long-term contract role is ideal for someone with strong communication skills and a passion for delivering exceptional service. The position involves supporting our non-profit operations by ensuring accurate data entry and maintaining high standards in customer interactions. Responsibilities: - Accurately input and verify data received from radio stations, ensuring compliance with reporting standards. - Review and assign files to appropriate accounts and reporting periods with meticulous attention to detail. - Handle inbound and outbound calls, providing timely and thoughtful assistance to inquiries. - Manage email correspondence and respond to customer queries efficiently. - Schedule appointments and maintain accurate records of client interactions. - Utilize Salesforce to track and update customer information, ensuring seamless account management. - Navigate Microsoft Excel and Word to perform data-related tasks and create necessary documentation. - Direct phone calls and manage a multi-line phone system, ensuring prompt and courteous service. Requirements - Proven experience in customer service, preferably in a call center environment. - Strong proficiency in data entry and attention to detail. - Familiarity with Salesforce or similar CRM systems is preferred. - Ability to handle inbound and outbound telephone calls professionally. - Competence in using Microsoft Excel and Word for data processing and documentation. - Excellent verbal and written communication skills. - Ability to schedule appointments and manage time effectively. - Experience with multi-line phone systems is a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .