Job title: Customer Service Representative – Turkish Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC
Roles And Responsibilities
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills & Desired Skills
- Knowledge on storage
- Troubleshooting experiences and related 3rd party software and hardware
- Basic networking concepts
- Excellent verbal and written communication skills
- Good listening skills
- Problem analysis and Problem solving
- Customer service orientation
- Quick learner
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Are you fluent in speaking and writing in German Language?(Required)
YesNo
Do you have customer service experience working in a call centre environment?(Required)
YesNo
How many years of experience do you have working as a Customer Service Representative?(Required)
0-12 Monthsmore than 12+ Months
Are you flexible working in shifts?(Required)
YesNo
Flexibility to work any hours between?(Required)
8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST
Are you willing to work on Holidays?(Required)
YesNo
Current Location(Required)
Do you require work permit to work in the current location?(Required)
YesNo
Are you a temporary or permanent resident of Mauritius?(Required)
TemporaryPermanent
When are you available to join?(Required)
Immediately1 month3 months
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
Δ