Position HighlightsThe Fast Copy Customer Service Representative provides exceptional customer service through in person and digital communication channels, addressing inquiries related to products, services, and orders. They are responsible for processing orders, managing financial transactions, and ensuring accurate invoicing, estimates, and credit card records. The role also supports the production team by assisting with various tasks, delegating responsibilities to student workers, and ensuring timely completion of orders. Additionally, it involves training new student workers on customer service processes and maintaining accurate order documentation.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Duties & Responsibilities

Customer Requests

• Monitor website and email for customer requests and inquiries.
• Process requests by creating invoices and estimates.
• Handle customer communications through the phone and email.
• Assist in person customers with questions and inquiries about Fast Copy products and Services.
• Assist customers with FedEx services.
  
  

Order Processing and Financial Transactions

• Monitor website and email order submissions to ensure timely processing.
• Process orders by creating invoices and estimates, ensuring accuracy and completeness.
• Maintain daily credit card transactions and ensure accurate recording for financial tracking.
• Assist with daily department charges and Point of Sale closeouts to ensure proper financial reconciliation.
• Conduct quality checks on printed products to ensure high standards are met.
• Maintain quality and organization of completed orders pending pickup/delivery.
  
  

Administrative Support and Production Assistance

• Support the production team with various tasks when time permits, ensuring workflow efficiency.
• Assist in delegating tasks to student workers ensuring effective time management and productivity.
• Collaborate with team members to ensure that all production tasks are completed on schedule and to company standards.
• Ensure accurate documentation of orders and requests.
• Assist with training new student staff on proper customer service processes and procedures.
  
  

Knowledge, Skills, And Abilities

• Prior knowledge of printing and reproductive services.
• Ability to work with basic printing equipment.
  
  

Physical Requirements

• Ability to lift and transport up to 50lbs.
  
  

Minimum Qualifications

• High school diploma or high school diploma equivalency is required.
• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
  
  

Preferred Qualifications

• One year of experience working in a printshop.
• Experience with data management and CRM systems.
  
  

FLSANon-ExemptFull Time/Part TimeFull TimeNumber of Hours Worked per Week40Job FTE1.0Work CalendarFiscalJob CategoryUniversity OperationsBenefits EligibleYes - Full BenefitsRate of Pay$15.00 - $18.75Compensation Typehourly rateGrade2Compensation GuidanceThe Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.Career Stream and LevelOC2Job FamilyCustomer ServiceJob FunctionUniversity OperationsType of criminal background check required:Name-based criminal background check (non-security sensitive)Number of Vacancies1Target Hire DateExpected End DateContact Information for CandidatesHunter Sweetser

[email protected]Open Date5/9/2025Open Until FilledYesDocuments Needed to ApplyResume and Cover LetterSpecial Instructions to ApplicantNotice of Availability of the Annual Security and Fire Safety ReportIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].