Responsibilities of a Customer Service Representative

• Be the main point of contact of assigned customers
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues
  
  

Skills

• Experience in customer service is a plus
• Strong communication and negotiation skills
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Goal-driven with ability to work under pressure
• Good problem-solving skills
  
  

Required

Preferred

Job Industries

• Other