Our client in The Woodlands,Texas has an immediate need for a Customer Success Representative on a direct hire basis.

Company Profile:

Industry leader in Expense management solutions for fleets

Fuel and maintenance fleet solutions

Entreprenurial culture

Customer Success Representative Role:

The Customer Success Representative will ensure clients have a seamless, solutions-driven experience every step of the way

Serve as the primary point of contact for customer inquiries, offering prompt, clear, and helpful responses

Maintain detailed records of customer interactions and updates using Salesforce or a similar CRM system

Build trusted relationships with customers by understanding their needs, providing strategic guidance, and proactively addressing concerns

Collaborate closely with internal teams to resolve issues, streamline communication, and advocate for customer needs

Identify upsell or cross-sell opportunities by understanding the customer’s journey and introducing relevant products or services

Anticipate challenges before they arise, troubleshoot effectively, and follow through to ensure resolution

Continuously look for ways to improve processes, enhance service quality, and contribute to customer satisfaction initiatives

Customer Success Representative Background Profile:

Bachelor’s or Associate’s degree a plus

Excellent written and verbal communication skills with a professional yet personable tone

Comfortable using technology—experience with CRMs like Salesforce and Excel preferred

Strong typing skills and attention to detail

Able to multitask, prioritize tasks, and manage time effectively in a fast-paced environment

Naturally curious, eager to learn, and quick to adapt to new challenges

Reliable, self-motivated, and takes initiative without waiting to be asked

Known for staying organized, thinking ahead, and helping teams run smoothly

Features and Benefits of Client:

Dental, Life, Medical, Paid Time Off, Retirement, Vision

Equal Opportunity Employer. Candidates must be authorized to work in United States without sponsorship. The client cannot sponsor any visas.

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