Grace Management Group is a group of privately-held gift and fragrance companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years. Our brands include Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, and Aroma Creations. Since 1975, we have refined our expertise in fragrance, color, product formulation, packaging trends to transform into one of the largest home fragrance manufacturers in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries. We hire fun, friendly people and are currently looking to fill a Key Account Customer Service Representative position that we call Sales Coordinator. Scope: Be a key player on a team that grows Grace Management’s National chain accounts & International business. Initial focus will be developing an expertise on chain customer web portal interaction with a strong emphasis on problem solving, accuracy & proactive research. (Some National chains include Walmart, Dollar General, & Kirkland’s Home). Some additional coordination could include work with our Aroma Creations channel that sells fragrance to other manufacturers. Future cross training could include coordination in the International coordination area. Responsibilities: May include but is not limited to the following tasks: Work closely with and ensure timely communication with the Intl, Chain Account & Aroma Creations Sales team. Become proficient in our processes, products, and computer systems. Provide a customer experience with a high degree of professionalism and confidentiality. Maintain CRM details Oversee the Processing of Orders: Read, understand, & enter orders with a high degree of accuracy. Ensure Vendor Guides (i.e. pre-ticketing, routing manuals, etc.) are followed and/or shared internally Become highly proficient in customer web portals Contribute ideas, feedback and information in team meetings & via email Work with shipping & production departments to ensure orders are shipped on time Maintain spreadsheets for special pricing rules/discounts/special handling Create account specific product line sheets Manage fresh samples / assemble mock-ups / mail samples & FedEx shipments International involvement could include: Generate Commercial Invoices, container analysis (when applicable), & manual shipment reports/import requirements, & shipping/forwarder details from customer Set-up new accounts for Distributors & Retailers - could include research to approve locations Other duties as assigned Requirements: Customer Service Experience · Experience with Vendor Website Portals (Walmart, Dollar General, etc) strongly preferred. Excel & Word capabilities Excellent interpersonal skills Good communication skills (written and oral) Good math and data-entry skills Detail-oriented & accurate Ability to prioritize work and meet tight deadlines Ability to work independently and as part of a team Willing to learn new skills as needed Able to Multi-task Confidentiality This is a tremendous opportunity for the right individual so send your resume today! Check out www.gracemg.com to learn more about our brands. COME JOIN OUR TEAM! Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person