Order Entry / Customer Service Representative (Bilingual) Company Description For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are family-owned and operated and committed to quality service, selection, and complete satisfaction. Job Description Summary of major responsibilities. Answering incoming customer phone calls Processing orders over the phone and by mail Data entry. Job Duties/Responsibilities include but are not limited to. Respond to the needs of customers and provide personalized service Manage & update customer databases Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Manage large amounts of inbound calls in a timely manner Office-related duties such as making copies and scanning documents Qualifications include. Organizational skills Basic computer skills Excellent customer service Strong verbal communication skills along with active listening Job Type: Full-time, Hourly Position Hours are Monday- Friday 9 am-6 pm (with one-half day) 9 am-1 pm on Scheduled Saturdays. Typical work week is 40 hours. Compensation Hourly compensation Overtime Opportunities Provided Benefits: Health Insurance Paid Holidays Paid Time Off 401K Free Snacks & Products Working with a fantastic team of people If you are interested in this position or any other we have to offer, please apply here or on our website at Job Listings - Walkenhorst's Jobs (applicantpro.com). You may also drop off your resume in person at 445 Ingenuity Ave Sparks NV 89441, from 8 am - 4 pm.