Description

Fluidra is looking for a Customer Service Representative I to join our team in Sparks, MD.

What You Will Contribute

The Customer Service Representative I will serve as the frontline of our Customer Service Team. This position requires technical skills related to understanding and resolving customer concerns, with a friendly customer-focused attitude both in-person and during calls. Additionally, you will:

• Provide customer support via telephone and email, assisting with product selection, updates, problem resolution, and order processing through our Enterprise Resources Planning (ERP) system.
• Communicate customer feedback to appropriate teams across Sales, Quality Assurance, Technical, Production, Administration, Accounting, and Marketing departments.
• Utilize in-depth knowledge of Fluidra’s product offerings to address customer concerns, ensuring satisfaction while adhering to organizational policies.
• Manage specialized tasks, including sample orders, faxed orders, and private account management for at least two client accounts.
  
  

Work Environment

This position offers a hybrid work arrangement designed to provide flexibility while maintaining strong team collaboration and performance.

• Onsite training is required for the first 4–6 weeks at our Sparks, MD location to ensure a comprehensive onboarding experience.
• Following the training period, the role transitions to a hybrid model, with the expectation to work onsite one day per week, plus additional days as needed for team meetings, training sessions, or business needs.
  
  

A quiet, dedicated home workspace is required to support remote work and ensure consistent productivity.

What We Seek

• A minimum of 2 years in customer service role.
• Proficiency in Microsoft 365 (Word, Outlook, Teams, and Excel) is required.
• Reside within 50 miles of Sparks, MD
• Familiarity with Enterprise Resources Planning (ERP) systems is required.
• Strong verbal and written communication skills, with the ability to collaborate effectively within teams and independently.
• Exceptional attention to detail with an ability to develop and manage project plans, set clear goals, and document progress or issues accurately.
• Highly organized, self-motivated, and capable of managing tasks in a fast-paced environment.
• Team-oriented approach with a commitment to continuous learning and improvement.
• Ability to professionally navigate challenging situations with customers.
• Chemistry background or relevant degree is preferred.
• Bilingual proficiency in English and Spanish is preferred.
  
  

EDUCATION

High School diploma required; Bachelor’s Degree in Chemistry preferred

What We Offer

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

• Comprehensive health benefits (medical, dental, and vision), short- and long-term disability coverage.
• 401(K) matching (100% of the first 3% contributed, 50% of the next 2%)
• Health and wellness programs/gym reimbursement
• Educational assistance of up to $7,000 per year.
• Generous employee product discounts.
  
  

Who We Are

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly range is $22.00 – 23.00/ hour. Fluidra offers a comprehensive total rewards/benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience, and location. Your recruiter will provide additional details on our compensation and total rewards program.