We’re looking for customer-focused individuals to join our team! As an Inbound Retention Specialist, you’ll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.

What You’ll Do:

• Talk to customers who want to cancel and try to keep them by offering the right solutions
• Process refunds or apply discounts based on company policies
• Communicate clearly and with empathy to give customers a positive experience
• Resolve issues quickly and maintain strong customer relationships
• Work with your team to ensure excellent service is delivered every time

What We’re Looking For:

• At least 6 months to 1 year of voice BPO experience
• Strong communication and problem-solving skills
• A calm, professional, and empathetic approach
• Willing to work the graveyard shift and onsite in Greenhills, San Juan