We are seeking a Customer Service Representative located at our Watertown, CT headquarters (remote) to join the Call Center. This individual will provide added value to our day-to-day sales support/customer service team within the Customer Service Department dedicated to our consumer product line.

• This is a full-time position.
• The schedule is 10:00am-6:30pm. However, schedule will be 8:30am-5pm during training period (about 1 month).
• This position is fully remote, but must be commutable to Watertown, CT for meetings and Factory Sales.
• Weekend shifts are required. 1-2 weekends per month once fully trained. When scheduled for a weekend day, will get a day off during the week.
• Must possess strong customer focus and pay great attention to detail with excellent multi-tasking skills.
• Flexible and versatile team player who is able to handle a heavy volume of inbound customer service related work in a fast-paced environment.
• Candidate must have a strong service orientation and be goal-oriented to meet or exceed individual and team sales goals.
  
  

POSITION RESPONSIBILITIES

• Representing the company in its relationships with customers by assisting with service/sales.
• Entering customer orders into database system.
• Customer follow-up to ensure order accuracy and satisfaction with product.
• Responding to customer inquiries in a professional and timely manner.
  
  

POSITION REQUIREMENTS - EDUCATION, SKILLS, BACKGROUND, & EXPERIENCE

• Minimum of three years of demonstrated success in a customer service/sales environment.
• Strong preference for previous call center/telephone sales experience.
• Excellent communication skills, both written and verbal.
• Time and desk management skills are a must.
• Intermediate level MS Office skills.
  
  

We offer a comprehensive Health & Welfare benefits package including Medical, Dental, and Vision insurance.

Additional benefits include Paid Time Off and Vacation days, 11 paid Holidays each year, 401k Plan with Company match, and an Employee Discount Program.