Job Title: Customer Service Representative

Industry: Travel | Banking & Finance

Salary Range: ₱20,000 – ₱28,000 (plus allowances)

Location: Bridgetowne, Quezon City

Work Setup: Onsite

Key Responsibilities:

• Handle inbound and outbound customer inquiries in a professional and timely manner.
• Resolve customer concerns and complaints with empathy and efficiency.
• Provide accurate information related to products, services, or policies.
• Document all interactions in the customer service system.
• Meet or exceed performance metrics such as call quality, customer satisfaction, and response time.

Qualifications:

• At least a Senior High School graduate.
• Minimum of 1 year experience in an international call center environment.
• Strong communication skills in English, both verbal and written.
• Ability to work in a fast-paced, team-oriented environment.
• Tech-savvy and comfortable using customer service tools and CRM systems.