Description

ARC | Riot is searching for a Customer Service Representative to join our team. The successful candidate is someone who enjoys working in an exciting, fast-paced print environment in support of our Mission Statement: We do the job RIGHT the FIRST time, with QUALITY and we meet or BEAT the deadline. Visit e-arc.com/careers to see why our employees enjoy working at ARC | Riot!

Exciting Things You Get To Do

• Greet Clients in a Friendly Manner as they Enter the Facility.
• Answer Phones, Make Calls, and Email Clients Communicating Order Status, Invoice Amount, Shipping/Delivery Date, Delays, Production Concerns, etc.
• Process Phone, Email, Electronic, and Handwritten Work Orders.
• Receive and Check Print Files for Size, Color, Resolution, and Page Count.
• Make Suggestions regarding Media, Substrate, Bindery, and other Finishing Options.
• Coordinate Project Deadlines with Production and Delivery Schedules.
• Quote and Invoice Print Projects using Proprietary Software
• QC Completed Projects based on our High-Quality Standard.
• Package Orders for Will-Call, Delivery, or Shipping.
• Maintain Office Supplies and Packaging Inventory
• Organize, Arrange, and Decorate your Workspace to Enhance Client Journey.
• Work Overtime when Necessary to Meet Client Expectations.
• All team members must assist and work in other departments.
• Must be willing to cross-trained.
• Multi-tasking is a must. The successful candidate is someone who can simultaneously juggle multiple projects.
  
  

Skills that you bring to the job:

• The ability to communicate effectively with clients and co-workers.
• Ability to effectively promote the products and services of the company .
• Working knowledge of Windows Platform and Internet Browsers.
• Working knowledge of Acrobat or other PDF software.
• Working knowledge of MS software such as Outlook, Excel, & Word.
• Tech savvy – able to navigate new (and old) software with limited training.
• Mathematical skills including Measurement and Scale.
• Knowledge of materials and equipment utilized in color printing, bindery, & sign making.
• Time management skills in a fast-paced on demand environment.
• Attention to detail, and the ability to multi-task while maintaining quality, accuracy & scale.
  
  

Required Experience:

• High School Diploma or Equivalent
• 1+ years Training or Experience in Project Management
• 2+ years Customer Service Experience - Reprographics, Signage, and Color is a plus
  
  

Pay range: $20.00 to $24.00 per hour, depending on knowledge & experience.

ARC | Riot offers comprehensive health benefits:Medical, Dental, Vision, 401(k) with a match, Company-Paid Life Insurance, ESPP, and an array of voluntary benefits which include STD, LTD, Voluntary Life, PTO, PEDs, employee Recognition Programs, Spot Awards, and more!