Must currently have property and casualty We are seeking a Customer Service Representative English/Spanish speaking to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction. Responsibilities - Communicate with customers via phone, email, and chat in a professional manner - Assist customers with product information, orders, billing inquiries, and issue resolution - Utilize upselling techniques to promote products and services - Conduct outbound calls to follow up on customer inquiries or feedback - Analyze customer needs and recommend appropriate solutions - Perform data entry tasks accurately and efficiently Qualifications - Previous experience in customer service or related field preferred - Excellent communication skills in English; proficiency in Spanish is a plus - Strong phone etiquette and active listening skills - Ability to handle challenging situations with empathy and professionalism - Sales experience or the willingness to learn sales techniques - Proficient in data entry and able to navigate computer systems effectively Join our team and enjoy a dynamic work environment where you can grow your customer service skills while assisting our valued customers. Job Type: Part-time Pay: $20.00 per hour Expected hours: No more than 24 per week Benefits: Flexible schedule On-the-job training Professional development assistance Shift: Day shift License/Certification: Property & Casualty License (Required) Ability to Commute: Pontiac, MI 48340 (Required) Work Location: In person