Job Title: Customer Service Representative

Location: Pleasant Prairie, WI

Type: Direct Hire

Schedule: M-F, 8:30-5

Pay Range: $55k - $63k + bonus

Benefits: Yes. Medical, Dental, Vision, PTO, 401(k), Paid holidays

Summary

Connect Search is hiring a Customer Service Representative for a medical device manufacturer in Pleasant Prairie.

Responsibilities

• Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction.
• Work directly with our sales staff on pricing, specifications, customer follow up and various other duties.
• Work closely with production, shipping and outside vendors on a daily basis to ensure the needs of our company and our customers are being fulfilled.
• Administer, support and complete all incoming requests from customers via phone, email, fax or mail.
• Process and acknowledge all orders received usually via phone, fax, EDI, e-mail or mail within a 24-hour period after receipt of the order.
• Advise customers and sales team members of order and new project status (on-time and late deliveries) and shipment tracking.
• Prepare quotations for new and existing products within 48 hours or less after receipt of an RFQ form.
• Ensure that all quotes and new orders reviewed more than 3 months prior are updated/re-quoted and approved prior to any new purchase order being entered into the system.
• Communicate significant problems concerning customer orders, quotes, projects or miscellaneous issues appropriately
• Follow all applicable ISO procedures.
• Cross train on all customers and markets.

Qualifications

• 1-3 years of customer service experience