Company Description

SGS is the world leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise -when you need to be sure - underscores our commitment to trust, integrity and sustainability, enable businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightside, Bluesign, Maine Pointe and Nutrasourse.

SGS is a publicly traded on the Swiss Exchange under the ticket symbol SGSN (ISINCH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW)

Job Description

Are you passionate about delivering exceptional customer experiences? Join our team in Perth or Brisbane where your contribution will help shape the future of customer engagement.

Responsibilities Will Include However, Not Limited To

• Deliver prompt and professional customer service across multiple platforms—phone, email (generic mailbox), social media, and live chat.
• Log technical issues, document processes, and manage customer feedback (compliments and complaints). Collaborate with customer care and quality teams to drive improvements.
• Map and assess customer journeys across all touchpoints, identifying pain points and developing strategies to improve the end-to-end experience.
• Anticipate customer needs and implement proactive strategies to ensure positive interactions.
• Act as the go-to expert for customer experience, providing internal guidance on handling customer interactions effectively.
• Accurately input and manage new leads in Salesforce, ensuring appropriate follow-up and tracking.
  
  

Qualifications

The ideal candidate will have:

• Proven experience in customer service or customer experience roles.
• Experience in developing customer journey frameworks is a plus.
• Excellent interpersonal, written, and verbal communication skills.
• Strong time management, organisation, and adaptability under pressure.
• A self-starter who works well independently and collaboratively.
• Comfortable working in a culturally diverse team environment.
  
  

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback
  
  

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.