We're looking for the one! If you think that's you, come join us ASAP! We have many accounts looking for good candidates.

Are you the one? (some or all of the CSR's responsibilities)

• Ensure excellent customer service to clients/customers, by phone, chat, or email.
• Respond quickly and efficiently to all parties and maintain high customer satisfaction
• Maintain accountability and responsibility for the required assigned tasks
• Use good judgment to handle difficult situations
• Consistent documentation of all calls or activities accurately
• Constant demonstration of a positive attitude and willingness to learn!
• Responsibilities may adapt to the needs of the business

What you need to succeed:

• Two years of BPO-experience required.
• Amenable to a flexible schedule ONSITE in Ortigas, Pasig City
• Excellent and professional English verbal/written communication skills
• Proficient in Microsoft Office and Google Workplace
• Strong work ethic and the ability to take direction well and work independently

**Qualified applicants will be contacted by phone for an initial interview.

What to Expect:

EnfraUSA has been offering unique career opportunities in American companies for over 18 years. We care about providing an American office environment, from our company values down to the physical details, like your work setup.

• We promote respect for our employees, open communication and honesty. Our structure is simple and easy for your voice to be heard. And that's why, when you apply with us, you won't see gimmicks or false promises.
• You'll see real, attainable benefits, perks and competitive salary you can earn from day one. You'll also find employees stay at EnfraUSA 3-5 years, with many choosing to be a part of EnfraUSA for over a decade!
• Stability and career development - you'll work and communicate directly with bold, creative, established American companies, immersed in their teams, as if you're in their office. This will allow you to build strong bonds, showcase your skills, and have access to multiple growth and development opportunities.
• Ortigas location with curated facilities - we are conveniently located in a modern, elegant, secured Class A building in Ortigas (The Orient Square Building) 2 blocks from MegaMall, the MRT, bus stations and with Jollibee, McDo, and your favorite late-night restaurants and convenience stores 200 ft away. We also put careful consideration into providing a quality work environment in our office by providing paneled personal workstations complete with dual LED monitors, sound canceling, antimicrobial flooring throughout the site, free imported coffee, and regular employee engagement and appreciation events.

Benefits, rewards and perks:

• Medicard HMO - comprehensive health package covering in-patient, out-patient, preventative, emergency and dental, up to 90k benefit limit per incidence.
• Loyalty incentives at 3, 6, 10, 12 years! (receive a 42" TV at 3 years!)
• Emergency loans and leave available when you're affected by disasters and crises
• Referral and volunteer programs
• Work From Home arrangements (offered for some roles after completing training and probationary period)

Don't fit these requirements exactly? Or have a friend looking for their next great role? We're also hiring:

• Graphics Designers
• Web Developers
• Accounting Specialists
• Data Entry Specialist
• Admin Assistant