Free Mobile Phone and Plan (Smart/Globe) - PROMO!

We are seeking enthusiastic and customer-oriented individuals to join our call center team. As a Call Center Agent, you will be the first point of contact for customers, providing support, resolving inquiries, and delivering excellent service with professionalism and empathy.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a timely and courteous manner.
• Provide accurate information about products and services to customers.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Document customer interactions and ensure data accuracy in the system.
• Meet established performance metrics and targets, including customer satisfaction and call resolution.

Qualifications and Skills:

• High school diploma or equivalent; additional education or certifications are a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to handle challenging situations calmly and professionally.
• Proficiency in using call center software and CRM tools is preferred but not mandatory.
• Flexibility to work in shifts, including weekends and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Training and development opportunities.
• Comprehensive health and wellness benefits.
• Friendly and supportive work environment.