Company Description

Quality Equipment Distributors, Inc. (QED) was founded in 2000, specializing in the distribution of non-destructive testing equipment, accessories, materials, and service. QED has earned its ISO 9001:2015 Quality Management System Certification and is recognized for excellent customer service. With a dedicated team of NDT professionals, QED focuses on making clients' jobs as stress-free as possible through effective communication and reliable inventory. At QED, the aim is to be a partner rather than just another distributor.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Pearland, TX. The Customer Service Representative will handle daily tasks such as addressing customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences. The role involves regular communication with customers to resolve issues, answer questions, and maintain a high level of service quality.

Qualifications

• Experience in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Proficiency in managing Customer Experience and ensuring exceptional Customer Service
• Strong verbal and written communication skills
• Ability to work well in a team and independently
• Previous experience in the distribution or NDT industry is a plus
• High school diploma or equivalent; bachelor's degree preferred