We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative at Elite Allstate Insurance agency. In this role, you will be the first point of contact for clients, providing exceptional service to current and potential customers. You will assist with insurance inquiries, policy changes, claims, and general customer service needs, ensuring that clients receive accurate information and timely assistance.

Customer Service Excellence:

• Respond to customer inquiries via phone, email, or in-person regarding Allstate insurance products, including auto, home, life, and renters insurance.
• Provide detailed explanations of coverage options, policy benefits, and premiums.
• Ensure customers' issues are resolved in a professional and timely manner, with a focus on delivering an exceptional customer experience.

Policy Management:

• Assist customers with policy updates, including address changes, beneficiary updates, and coverage modifications.
• Process policy cancellations, renewals, and endorsements as requested by customers.
• Assist customers with understanding their billing statements and payment options.

Claims Assistance:

• Help customers file insurance claims by gathering necessary information and directing them to the appropriate claims process.
• Follow up on the status of claims and provide updates to customers as necessary.

Sales Support:

• Assist with cross-selling or upselling additional Allstate products and services when appropriate.
• Identify opportunities to meet customers' insurance needs and refer them to the appropriate team member for sales.

Administrative Support:

• Maintain accurate customer records and documents using Allstate's internal systems and software.
• Update customer profiles and ensure all information is current and correct.
• Prepare quotes and process applications for new policies.

Problem Resolution:

• Address and resolve customer complaints or concerns promptly and professionally.
• Work closely with other team members and departments to ensure that customer needs are met.

Compliance and Procedures:

• Stay informed about Allstate’s insurance policies, procedures, and regulatory requirements.
• Ensure that all interactions comply with legal, ethical, and Allstate standards.

Education:

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.

Experience:

• Previous experience in customer service, insurance, or sales is preferred, but not required.
• Experience with insurance policy management or claims processing is a plus.

Skills & Abilities:

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and work in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Ability to remain calm and professional while handling challenging customer situations.
• Proficiency in using office software (Microsoft Office) and customer management software.
• Strong organizational and time-management skills.

Certifications/Licenses:

• A valid Insurance Producer License in the state (or the ability to obtain one within a specified time period) is required.
• Ongoing education to keep up-to-date with Allstate insurance products and industry regulations.

• Customer-Focused: Always putting the needs and satisfaction of the customer first.
• Communication: Clear and concise in both verbal and written communication.
• Problem-Solving: Ability to assess issues and find appropriate solutions quickly.
• Attention to Detail: Ensuring accuracy in all transactions, from quoting to processing policies.
• Adaptability: Capable of adjusting to changes in processes, technology, and customer needs.

• Schedule: Full-time, Monday to Friday.
• Environment: Office-based with a focus on teamwork and collaboration.