Skills:
CRM software, Zendesk, Salesforce Service Cloud, LiveChat, Troubleshooting, Conflict resolution, Multitasking, Active listening,

Position: Customer Care Representative (Tellecallelr Preferred)

Location: Noida

Company: GP Aarogya Healthcare Technology Pvt Ltd

Experience: Fresher/Experienced

Salary: as per the standards

Job Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about products/services to customers.
• Resolve customer queries, complaints, and issues efficiently.
• Maintain customer records and update CRM software.
• Follow up with customers for feedback and support.
• Ensure excellent customer service and maintain satisfaction levels.
• Achieve call targets and maintain call quality.
  
  

Key Skills Required

• Excellent communication and listening skills.
• Patience, empathy, and problem-solving abilities.
• Strong persuasion and negotiation skills (if applicable).
• Basic computer and CRM knowledge.
• Time management and multitasking abilities.
  
  

Qualifications

• Minimum graduation
• Experience in customer service/telecalling is a plus.
• Proficiency in English, Hindi.