Job Title: Customer Service Representative

Duration: Full Time

Location: New York, NY

Job Description:

Respond to customer inquiries via phone, email, chat, and/or social media in a timely and professional manner

Resolve customer complaints and concerns efficiently while maintaining a high level of customer satisfaction

Maintain thorough knowledge of our products, services, and policies to provide accurate information

Document all customer interactions and follow up as needed to ensure complete resolution

Escalate complex issues to the appropriate department when necessary

Identify recurring customer issues and suggest improvements to processes or policies

Uphold company standards for communication, tone, and brand representation

Qualifications:

High school diploma or equivalent; college degree preferred

1–2 years of customer service or related experience

Strong verbal and written communication skills

Empathy, patience, and a genuine desire to help people

Ability to multitask and manage time effectively in a fast-paced environment

Comfortable using CRM software, email platforms, and support ticketing systems

Bilingual skills are a plus

What We Offer:

Competitive salary and performance incentives

Professional development and training opportunities

A positive, team-oriented company culture