CUSTOMER SERVICE REPRESENTATIVE

Department: Sales

Reports To: Operations Manager

Location: New Baltimore, MI

The Company

Anchor Bay Powder Coat is North America’s leading advanced surface coating & finishing solutions provider serving aerospace, defense, power generation, and broad industrial end markets such infrastructure (roads, bridges, railways, airports, and ports) and specialty fencing (agriculture, industrial, security, entertainment). Our ISO 9001 and AS9100 certifications are a testament to Anchor Bay Powder Coat’s commitment to world class Quality Management Systems.

Due to unprecedented growth and the reshoring of manufacturing jobs to the United States, Anchor Bay Powder Coat is seeking highly motivated team members who have a passion for contributing to the scaled growth of the leading advanced surface coating & finishing solutions provider in North America. We take pride in developing our team at all levels of the company and are seeking committed, hard-working candidates who have a bias for action and enjoy leading positive change within rapidly growing companies like ours.

Description

The customer service representative will support the Operations team in fulfilling customer orders by serving as the direct conduit between our customers and internal manufacturing teams. The customer service representative coordinates all inbound orders with customer partners to ensure engineered drawing sets, prepping & masking sequences, and coating & finishing requirements achieve the desired quality certifications prior to releasing the order to our manufacturing floor. The ideal candidate will comfortably interact with all levels of our manufacturing team coordinating the delivery of product and ensuring lead time commitments to customers are upheld. Operating with a sense of urgency, and going “above and beyond” to delight customers is an essential requisite of this role.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Commitment to 6S safety and continuous improvement
• Enjoy interfacing with members of our Sales team and customers daily
• Professional growth. We seek candidates who want to grow as professionals and pursue roles of increasing responsibility
• Be a team player. We seek candidates who enjoy working with peers and teammates under pressure to deliver real value to customers
• Experience serving customers in aerospace and defense coupled with a deep understanding of the certifications required to support customer quality processes
• Comfort and familiarity using an industry leading ERP system to process inbound and outbound orders
• Operating with a sense of urgency. Our business processes a high volume of customer orders. We seek candidates who thrive in a fast-paced high energy environment
• Customer focus. The ideal candidate recognizes we exist to serve our customers and we will do whatever it takes to make the customer happy
• Communication with internal and external stakeholders is an essential responsibility
• Be flexible. Customer delivery and pick-up events are unpredictable and vary day to day. The ideal candidate will provide consistent customer service regardless of how customers communicate, schedule, or arrive at our facilities
• Ability to follow defined procedures and policies within our Quality Management System to ensure customers receive best-in-class quality without exception. Adherence to packaging and labeling requirements is an essential responsibility of this job.
• Actively contribute new ideas to improve process flow with the goal of reducing customer lead times
• Embrace root cause corrective action problem solving. Bring ideas forward to help us improve how we serve customers
• Be positive. It is easy to get beaten down while working within a manufacturing environment. We seek candidates who thrive under pressure and bring positive energy to overcome the most challenging problems our customers seek our assistance and support to solve
  
  
  

Qualifications:

To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with working in a specialty surface coating & finishing business is a requisite to delivering superior results and exceeding the expectations of our internal and external customers.

Other Skills and Abilities:

• Excellent verbal communication skills
• Excellent team-based skills, a proven history of working with others to achieve results
• Excellent interpersonal and problem-solving skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to act with integrity, professionalism, and tact
• Experience working in a variety of manufacturing environments
• Proven track record of adhering to safety
• Experience working in ISO 9001 or AS9100 Quality Management Systems
  
  
  

ANCHOR BAY POWDER COAT’S CORE VALUES

• Customers value responsiveness. Our lead time to fulfill orders is best-in-class
• Our commitment to quality ensures we never compromise the trust our customers place in us
• We are dependable. The relationships and trust we establish with our customers matter to all of us
• Our solutions enable every facet of life. We take pride in the value we deliver to customers
• Our attention to detail extends beyond the factory floor. We differentiate ourselves by ensuring every interaction with customers is exceptional