Job Title: Customer Service Associate

Department: Operations

Location: Mumbai, India

Schedule: Full-time

Experience Required: 1–5 years

Education: Bachelor’s degree or equivalent

Job Summary

The Customer Service Associate will act as the primary point of contact between clients and their applicants, ensuring smooth account management and high-quality service delivery. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Initiate screening requests promptly and accurately.
• Monitor and manage client account performance on a continual basis.
• Deliver high-quality service and maintain strict adherence to service levels and turnaround times.
• Respond to client queries and requests with efficiency and professionalism.
• Share performance reports with clients as per agreed schedules.
• Safeguard the confidentiality of all client and applicant communications.
• Follow all quality and operational guidelines consistently.
• Ensure compliance with internal standards for delivery, responsiveness, and process execution.

Desired Skills & Attributes

• Strong verbal and written communication skills in English.
• High attention to detail and a strong focus on quality.
• Adaptability to dynamic work environments.
• Ability to work independently and manage multiple tasks.
• Resilience under pressure with effective time management skills.
• Excellent interpersonal and client-handling skills.
• Proficiency in Microsoft Office Suite and email applications.

Preferred Experience

• Minimum of 1 year of experience in background screening, customer service, or a similar client-facing role.
• Familiarity with MS Office tools and professional email etiquette.