• Respond to customer queries and escalations on social media platforms such as Instagram and Facebook.
• Ensure response timelines are met as per defined SLA standards.
• Maintain the brand's tone, professionalism, and messaging across all interactions.
• Make outbound calls to customers as needed, especially upon request or to resolve issues.
• Demonstrate product knowledge, particularly in skincare, to assist customers effectively.
• Analyze customer feedback and data to identify patterns or recurring issues.
• Coordinate proactively with internal teams (marketing, logistics, product) for timely resolutions.

• 1–2 years of experience in a chat or blended customer service role is preferred.
• Freshers with strong communication skills are welcome to apply.
• Basic understanding of skincare or familiarity with skincare products is a plus.
• Typing speed of at least 40 words per minute.
• Strong attention to detail and analytical skills.
• Willingness to work on rotational shifts and week-offs.
• A customer-first mindset with excellent interpersonal and communication abilities.

If you're interested in joining one of the fastest-growing D2C brands, apply now at [email protected]