Responsibilities will include service request intake and follow up, scheduling technicians for service, inspection and training events along with vendor repair coordination. Must have a positive attitude and strive to provide excellent support for customers and technicians. Will be responsible for general office tasks (scanning, electronic filing) along with organizational projects, which will be assigned in addition to daily tasks. Candidate must have excellent verbal and written communication skills. 3-year office experience preferred with a strong knowledge of MS Office 365(Outlook, Word, Excel, PowerPoint). Position is Monday-Friday 8:00am - 4:30pm. Essential Functions Responsible for incoming customer service requests and dispatching them appropriately Maintain positive attitude and friendly demeanor to foster positive relationships with customers Update work orders and purchase orders in CMMS Order parts based on technician and other department requests Coordinate repairs and other on-site services with vendors Organizational and administrative projects as assigned Requirements High School Diploma or GED required, AA or bachelor’s degree preferred 2 years of customer support experience required, preferably in a service-related industry Knowledge to provide hands-on support to manage and maintain the Office 365 related technologies Ability to work independently and as part of a team Organizational skills with an emphasis on attention to detail Good troubleshooting and problem-solving skills Excellent verbal and written communication skills Compensation Health Dental 401(k) with company match Six paid holidays + PTO Job Type: Full-time