Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
We are seeking an individual with outstanding communication skills to join our Customer Service team in Milwaukee. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.
Schedule: Monday-Thursday 8:15am-4:45pm, Friday 7:00am-3:30pm.
Starting Pay: $21.00/hour
Job Description:
Daily Activities:
- Providing excellent service and support to our customers and internal teams
- Timely responses to customer inquiries regarding their account
- Build and maintain customer and sales relationships
- Ensuring proper pricing levels for specific customers are entered timely and accurately
- Assist customers and sales staff with new account set up and troubleshooting
- Work with sales support teams to issue product samples
- Offer product guidance and knowledge when necessary
- Communicate with sales and operations for account reconciliation assistance
- Main point of contact for incoming phone calls
- Run and distribute reports
- Other duties as assigned
You will Need to Have:
- 2+ years of relevant experience and/or a 2 year college degree
- Excellent communication skills both internally and externally and at all levels
- Proven ability to work independently and is reliable
- Attention to detail is critical, accuracy is a must
- Ability to find ways to increase efficiency
- Effective problem-solving skills when encountering new and unique challenges
Can interpret and apply complicated rules. WHAT DOES THIS MEAN? – Meaning they can understand the difference nuisances that are in place in our industry due to the state rules and regulations around liquor. Additionally understanding delivery, routing, and fulfilment rules and working with internal teams to solve these problems, or come up with unique solutions.
Computer and Application Skills:
- Excellent skills with the entire MS Office Suite
- AS400 experience is preferred
Who We Are and What You Can Expect:
Johnson Brothers is a national family-owned wine, spirits and beer distributor with headquarters in Milwaukee, WI. Johnson Brothers has been providing, exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry. Here are just a few reasons why you want to work here:
- Competitive benefits package to full-time employees
- 401K plan with a company match
- Comprehensive health insurance options
- Dental and vision benefits
- Company paid life insurance and long-term disability
- PTO, paid holidays
EEO statement
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
Worker Sub-Type:
Regular
Time Type:
Full time