JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is

hiring a Customer Service Representative. The Customer Service

Representative is responsible for interacting with customers via

telephone or email to address inquiries and resolve concerns regarding

Employee Benefits Corporation\'s products and services. This position

has frequent customer contact and interacts across multiple departments

on a daily basis. This person may work in our Middleton, WI office,

fully remote (Wisconsin locations only), or a combination of the two

depending on availability. Responsibilities Include: Manage a high

volume of calls in a timely and effective manner Establish rapport and

trust with all customers, ensuring a high quality and meaningful

experience is delivered with every interaction Obtain information from

multiple systems and relay to customers in a seamless manner. Maintain

and proactively manage CRM database, documenting each customer

interaction and action in a timely, compliant manner and in adherence

with departmental standards Obtain and maintain current and ongoing

product and regulation related knowledge at a level of proficiency to

resolve requests and inquiries De-escalate situations involving

dissatisfied customers, offering patient assistance and support

Qualifications: High School diploma or equivalent 2 years customer

service experience Ability to remain calm when dealing with challenging

customers Excellent listening, verbal and written communication skills

Strong attention to detail Ability to articulate relevant information in

an organized and concise manner Demonstrated experience de-escalating

customer issues Enthusiasm for working in a fast-paced, structured

environment Strong ability to multi-task Strong critical thinking skills

to help manage difficult situations Computer proficiency in

Windows-based applications along with a demonstrated ability to learn

new software programs Basic working knowledge of Microsoft Word and

Outlook Preferred Qualifications: Associate degree in Business or

related field Previous experience in a high volume call center

Demonstrated ability to guide customers through troubleshooting and

Navigating Various Company Systems And The Mobile Application Experience

providing customer service for a variety of products in the financial

services or healthcare industry We Offer: A friendly, collaborative team

Environment A Competitive Compensation And Benefits Package That

includes employee-ownership Opportunities for personal and professional

growth Flexible scheduling to encourage and support a healthy work-life

balance More About Us: Employee Benefits Corporation administers a

variety of employee benefits, from IRS-approved, tax-advantaged plans to

COBRA and state-regulated continuation administration through

informative education materials, dedicated reporting, creative plan

design and expert\... For full info follow application link. We are an

equal-opportunity employer. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online: ipc.us/t/1E631009FAF040D2