Company Description

Point Insurance is a forward-thinking, local, and independent insurance agency dedicated to serving our communities with expertise in various lines of insurance. Our modern and pleasant locations provide a welcoming environment for clients. We utilize the latest technologies to ensure efficiency, environmental sustainability, and continuous growth. Our aim is to help clients find the proper coverage for their vehicles, homes, personal belongings, and business affairs at competitive prices.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Framingham, MA. The Customer Service Representative will assist clients with their insurance needs, answer inquiries, handle customer issues, provide exceptional customer support, and ensure customer satisfaction. They will act as a liaison between clients and the company to enhance customer experience.

Qualifications

• Customer Service Representatives, Customer Service skills
• Customer Support, Customer Satisfaction skills
• Customer Service, Customer Experience skills
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Previous experience in the insurance industry is a plus
• High school diploma or equivalent; further education or certifications advantageous