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Description

Reverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company PEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What You’ll Do

As a Customer Service Representative, you’ll play a vital role in delivering exceptional client experience by supporting our Sales team. In this fast-paced environment, you’ll be trained in various aspects of the event industry while handling order processing, client communication, and post-order support. You'll serve as the primary contact for phones, chat, and shared inboxes, track UPS shipments and pickups, follow up on quotes and payments, and assist with special projects. Reporting to the Director of Business Development, you’ll be a reliable, friendly problem-solver who helps keep everything running smoothly behind the scenes.

The Day To Day

• Serve as the primary point of contact on phones and live chat, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries.
• Monitor our Hello inbox and route emails to the appropriate salesperson for timely follow-up.
• Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed.
• Review and respond to UPS alerts throughout the day, proactively managing any shipping issues.
• Support the national sales team across all markets by processing orders, updating Salesforce leads/opportunities, and entering future client orders.
• Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication.
• Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals.
• Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service.
• Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards.
• Organize and optimize UPS shipping workflows to support operational efficiency.
• Navigate multiple software platforms to manage orders, communications, and data entry simultaneously.
• Use conflict resolution skills with professionalism and maintain composure under pressure.
• Assist with virtual design appointments and support the sales team with client meetings and travel logistics.
• Execute special projects as needed, including lead list creation, SOP updates, and general administrative support.
• Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency.
  
  

Requirements

What We’re Looking For

• Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
• Passionate about helping others and a lover of people
• Excellent communication and relationship building skills
• Excellent decision-making and problem-solving skills
• A successful track record working in a high-volume fast paced environment
• A workspace that is free from noise or distraction
• Strong verbal and written communication and presentation skills
• Excellent organizational skills
• Ability to manage and direct diverse staff and clientele
• Ability to multi-task and manage workload imbalance
• Experience with Microsoft Office
• Comfortable with modern technology (Salesforce experience is a plus)
• Strong familiarity with basic technology (email, phones, etc.)
• Experience as an Administrative Assistant is helpful but not necessary
• Willingness to travel occasionally during busy event season
  
  

Compensation And Our Full Suite Of Benefits

• $20-$24/hour (based on experience level and market served)
• Hourly, non-exempt; Dependent upon experience
• Medical, Dental, Vision, Life Insurance and a Flexible Spending Account as offered by the Company
• Company-paid life insurance and short term disability insurance
• Vacation/Sick through Company Policy
• 401(k) Program as well as a generous Company match
  
  

Why You’ll Like Working Here

• Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays
• Support for your personal life + wellbeing
• We like to celebrate + we do it often!
• Encouragement for Volunteer Days + giving back to our communities
• We foster and embrace an inclusive and diverse work culture
  
  

More About Us

• We’re not just a rental events company – our PEAK Code drives the work we do, every day.
• We’re partners in problem solving. We collaborate in order to push through challenges and succeed together.
• We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.
• We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.
• We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go “Above and Beyond”.
  
  

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily “culture-fits” or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

Salary Description

$20-$24 per hour, depending on experience